Customer Information System (39 months)
London underground wanted to enhance the provision of line service information to their customers, which traditionally relied on station staff writing on boards. We were engaged to create a solution to improve availability of information to customers. We assessed the requirements; engaged with key stakeholders; designed embedded XP Wise thin clients; liaised with application development and marketing staff; and worked with London Underground’s rigid working practices. We delivered an effective Customer Information System to Tube Stations across the capital.
Remote Access and Citrix Services (39 months)
Previous attempts to deliver Citrix into London Underground had failed due to poor performance. We were engaged to design and implement a remote access solution for c1500 users. We engaged with stakeholders; created solution design (including firewalls, remote access concentrators, VPN and bandwidth management); implemented a robust test regime; and proved concept to Technical Architect Manager. London Underground’s first production Citrix server farm and remote access service, was successfully delivered, proving Citrix’s viability.
